What happened: The problem: I'm trying to make an order online but it's not going through..

What happened: The problem: I would like to cancel my order ************ please you can call me ***-***-****

What happened: The problem: cancel an order

What happened: Sunday, November *, I visited the outlet store in Tinton Falls with my daughters. they each chose a pair of shoes, but I needed assistance from the sales person to take down a pair of shoes with the correct size from the top shelve, since there was no one to be seen to assist us, I approached the Cashier Nicole to assist us, but she said she can not assist us, and we should wait until someone comes. We waited patiently for about ** minutes, until I decided to wait in line to check out, and when my turn comes, she will have to assist us. When my turn came, and I requested her assistance, she called from the back of the store a sales lady to come and assist us ( why couldn someone be called right away is beyond my comprehension). Once we had all shoes we wanted, we waited in line again for our turn to be checked out. Nicole checked us out and placed the * pairs of adult snickers in one big bag (which ripped right away, so she placed the wriped bag into another bag). I requested that she bag each shoes in a separate smaller bag, as it would be easier to continue shopping in the mall when each person holds his own bag, she refused stating that I already have * bags. While checking me out, Nicole answered phone calls, and even went away from the cashier to check on a product for the client on the phone, and returned saying into the phone that she does have the product the caller is requiring about (but when I asked her to assist me, she said she cant leave the cashier). I apolitelly asked her again to bag each pair of shoes into its own bag, she rudelly told me that store policy is to give only one bag per customer. I told her I would like to cancel the transaction and purchase each shoe separatelly, and only than did she give me another * bags, for me to bag the shoes on my own. At this point I requested to see the manager, as I felt wronged and discriminated, but Nicole said she is the manager and supervisor ( bad choice by Famous Footware) I feel I was wronged, discriminated due to my obvious religious appearance and I demand an apology from Nicole. I have receipts and witnesses available on demand. If this is not soleved I will place a complaint of discrimination with the BBB.

What happened: I want to know why if at no fault of my own, I cannot get a refund immediately. It didn't take *-* weeks for my debit card to be charged, the payment processed instantly from my account, or there would be no order. I have heard ever excuse possible today, none of which have been an apology as to why my order cannot be filled. Never was I notified that the order would not be filled, until I have to call to inquire as to why my order has not arrived. What kind of business has no insight to the availability of product? What kind of business would not reach to their consumers in which to notify them about not able to fill the order? What kind of business offers on line ordering in which they take your money to place the order,but do not instantly refund the money four days later when they realize the order cannot be filled? And the answer by your corporate costumer service line is sorry glitch in our system is to why I was notified, and sorry checks in the mail in about *-* weeks per our refund policy. This is not a god **** refund, it is not a cancelation to the order only end, its your mistake, it has absolutely nothing to do with a refund,itsnothingmore erroneous information as to supply, you problem not mine. I good faith I paid for the shoes, if there were you should have made it known, in which you did not. The corporate office tells me I cannot have my debit card credited as using it as an online payment requires a check refund per policy. Well exactly how does a person pay online without using a debit or credit card, cash simp,y is not accepted. This is a joke, it is bad business practice to put it lightly, you really should reinvest into educating your employees on what customer service actually, means and perhaps a crash course on how to really identify with the needs of your consumers. This type of service is appalling at best. To be interupted and disrespected by your staff created a more hostile response and I totally went off on this lady, all she had to do was apologize for your mistakes and in good faith return my payment. I expect absolutely zero response from your company based upon the performance from corporate staff I have already had interacted with. At least I have the knowledge as to how I canossibly bring about abetter resolution, and can gladly share that response via internet, social media reviews, etc. Oh and the email in which to send me a response, well I heard that doesn't work otherwise I would have been notified of your supply issue, here's my phone number (***) ***-****. Best regards, Mrs. Yvonne

What happened: Hello, I have a package scheduled to be deliver at my old address. I need to change delivery options to it. Help me please.

What happened: The problem: Cancel order